Frequently Asked Questions - Home Protection Plus (2024)

Home Protection Plus appliance repair protection plans are offered by Home Protection Plus, a Division of DTE Energy Company. With a Home Protection Plus appliance repair protection plan, key appliances—based on the Plan you select—are automatically covered when they need repair.

The program is available to qualified DTE Energy residential customers (includes DTE Energy gas and Detroit Edison electric customers).

You may enroll in a Home Protection Plus appliance repair protection plan either online or by calling 800.556.0011.

Coverage begins 15 days after your enrollment is processed. Processing typically takes 1-2 days.

An overview is provided in How It Works.

Please see the appropriate Terms & Conditions for your selected plan: Appliance Repair Plans, Plumbing Repair Plan, Whole Home Repair Plan, and SmartGuard Plans.

DTE Energy encourages you to read it thoroughly, as you will be bound by it.

All equipment covered by a Home Protection Plus appliance repair protection plan must meet Code requirements, be reasonably clean and safely accessible, and in good operating condition at the time that the coverage begins. DTE Energy reserves the right to have an on-site inspection of the equipment.

Please see the appropriate Terms & Conditions for your selected plan: Appliance Repair Plans, Plumbing Repair Plan, Whole Home Repair Plan, and SmartGuard Plans.

New or old, appliances can break down at any time, and many appliances have warranties of up to only one year. Last year alone, more than 100,000 service calls were covered by Home Protection Plus, saving customers hundreds of thousands of dollars in appliance repair costs.

Simply call our Home Protection Plus appliance repair hotline at 800.556.0011 when something goes wrong with a covered appliance and we'll schedule a service technician to come to your home.

Covered labor and parts are free of any out-of-pocket charges. Plus, there are no deductibles, diagnostic fees or service call fees. If the appliance and repairs are covered by the Home Protection Plus® appliance repair protection plan you have chosen, your cost should be nothing.

If you added the GreenBacks℠ Cash Option to your selected appliance repair protection plan, you may receive cash to use toward a new appliance—up to $2,500 total each year.

Please see the appropriate Terms & Conditions for your selected plan: Appliance Repair Plans, Plumbing Repair Plan, Whole Home Repair Plan, and SmartGuard Plans.

Yes, at any time. Just call 800.556.0011.

Your monthly or yearly charge will be included in your DTE Energy statement. As long as you pay your DTE Energy bill in full, your coverage is maintained.

Payments made to DTE Energy go toward your utility portion first (electricity and gas), then toward any other DTE Energy products and services on your account. If you haven’t paid your bill in full each month, there is a chance your Home Protection Plus plan has gone unpaid. Please call 800.556.0011 to confirm and determine how much is owed. You can maintain your current coverage by paying the balance in full with a credit card by calling 800.556.0011.

Your regulated utility rates and the conditions of your utility service are not affected by enrollment in Home Protection Plus or by your decision to use the services of another appliance repair provider.

You may cancel your Home Protection Plus contract without penalty up to 10 days after enrollment by calling 800.556.0011 or by e-mail.

Frequently Asked Questions - Home Protection Plus (2024)
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