In 2017, M Lhuillier began its digital transformation journey with the launch of the ML Wallet App. The ML Wallet App is M. Lhuillier’s official mobile application that allows users to access send money, pay bills, buy load and more online using a smartphone. The App was designed to serve as the online bridge or tulay for Filipinos who do not have access to banks and other financial institutions. ML Wallet app also gives users automatic access to M Lhuillier’s 3,000-physical branch network which aims to improve over-all customer experience, especially in the new normal.
The ML Wallet App is available for freein Google Play Store, Apple App Store and Huawei App Gallery.
How to download the ML Wallet App.
How to register an ML Wallet account
How to upgrade your ML Wallet account via an ML Branch
How to upgrade your ML Wallet account via the App
How to transfer funds to another ML Wallet user via QR Code
ML Wallet App Services #
Send Money #
Send Money for FREE with the ML Wallet app, Wallet to Wallet service! (starting February 2021)! You can also perform Kwarta Padala to anybody, anytime, anywhere.
Buy eLoad #
Easily buy or send load to your friends and family with just a few taps on your smartphone using the ML wallet eload!
Pay Bills #
Quickly pay your bills to over 300 partners nationwide from a number of categories including Utilities, Insurance, Loans, and more!
Cash In #
Cash into your own account for FREE by visiting the nearest M Lhuillier branch or Add Money to your bank account through ML Wallet’s bank partners!
Please see the list of bank partners below.
Receive Money #
No time to visit an M Lhuillier branch to get your Kwarta Padala? Receive upto PHP 50,000.00** per transaction through your ML Wallet. Simply type the requiredReceive Money details after logging in!
Cash Out #
Withdraw up to PHP 40,000** per day from any of the 3,000 M Lhuillier branches nationwide. You may also transfer to your bank account through ML Wallet's bank partners!
Shop Items #
Find the best prices and shop pre-loved jewelry and watches in the ML Shop!
Other Features #
Aside from these services, users can track their finances with ML Wallet's upgraded Transaction History feature, find the nearest M Lhuillier branch with an in-App Branch Locator, and check the latest Kwarta Padala rates anytime, anywhere.
What is new on this version (Android 11.0.45 & Apple IOS 11.0.38) #
Improved user experience across the interface.
Removal of the Wallet ID, all transactions now reference mobile numbers only.
AI driven verification for most common government ID's.
QR Scanning for ML Branch Cash-In and Cash-Out.
Known Issues (to be fixed on the next version) #
ML Shop requires users to log in again. Fix ongoing.
Balance may need a (pull-down) refresh after a recently completed transaction to show the correct balance. Does not affect the true balance.
QR for the wallet-to-wallet under development.
The profile picture cannot be edited.
Push notifications not fully working.
Branch Locator under further development
Internet speed low indicator, not working.
Frequently Asked Questions #
My Balance is wrong / The wrong account was migrated / I have other accounts that do not show up
The new ML Wallet 11 system is designed with robust customer security features. This requires us to enforce a one-mobile no. per user policy, as required by law. If you have another existing ML Wallet account that needs merging to the account you are logged into, tap the "Add Another Account" link underneath the balance, on the home page.
You will be required to login to the other account you are trying to merge. You need to enter the username and password of the old account. You may also choose to input your old ML Wallet number instead if you prefer. You will be sent an OTP (one-time-PIN) on the mobile number listed on the other account. Once successful, the balance of the account you are currently logged into.
You can merge multiple accounts. However, you can only merge the same old account, once.
May I upgrade my tier at ML Branches?
Yes, you may. The branch-verified Tier has the same transaction limits as the Fully-verified Tier completed online.
When are transaction limits reset?
Daily limits reset at midnight. Monthly limits reset at midnight on the first day of the month.
Can I register more than one account?
For Personal Accounts, there is limit of one account per person. However, you may register a second business account with the same account details, using a different mobile number. There are documentary requirements to open a Business Account. Please contact mlwallet@mlhuillier.com to apply for a Business Account.
May I change my mobile number?
Yes, you may. For your security, we will need to verify that the owner of the account is initiating the change. Navigate to "Support" on the left side menu, and select "Change your Mobile Number" after entering your details. A customer service representative will reach out and may request more information to prove ownership of this account.
This is done to ensure that unauthorized persons cannot have access to your account if your device and/or number are compromised or stolen.
May I change my name or any other details of my account?
Yes, you may. For your security, we will need to verify that the owner of the account is initiating the change. Navigate to "Support" on the left side menu, and select "Change Account Details / Personal Information" after entering your current details. A customer service representative will reach out and may request more information to prove ownership of this account. This is done to ensure that unauthorized persons cannot have access to your account if your device and/or number is compromised or stolen.
How long does my bank transfers reflect on my ML Wallet Balance?
Generally, this takes 1-2 banking days. But it may take longer depending on the bank. Transactions after banking hours are processed the next banking day. Please note that bank holidays, weekends, and natural disasters will affect processing time.
List of M Lhuillier bank partners (ML Wallet to Bank)
Asia United Bank
Banco de Oro
BDO Network Bank
BPI Family
Bank of Commerce
BPI
Chinabank
Chinabank Savings
Citibank
Chinatrust Bank
DBP
Eastwest Bank
HSBC
Landbank
Maybank
Metrobank
PBCom
PNB
PSBank
RCBC
Robinsons Bank
Sterling Bank
Security Bank
Unionbank
UCPB
List of M Lhuillier bank partners (Bank to ML Wallet)
AUB Online/Cash Payment
Bank of Commerce Online
BDO ATM
BDO Cash Deposit/Cash Payment
BDO Network Bank (formerly ONB) Cash Dep
BPI Online
Chinabank Cash Payment
Chinabank Online Bills Payment
Dragonpay Prepaid Credits
Eastwest Online/Cash Payment
i2i Rural Banks
Instapay using any bank (New)
Landbank ATM Onlne
Landbank Cash Payment
Maybank Online Banking
PESONet from any bank/ewallet (New)
PNB Cash Payment
PNB Internet Banking Bills Payment
PSBank Online
RCBC ATM/Cash Payment
RCBC Online Banking
RobinsonsBank Cash Payment
RobinsonsBank Online Bills Payment
Security Bank Cash Payment
UCPB ATM/Cash Payment
UCPB Connect/Mobile
Unionbank Cash Payment
Unionbank Online Banking
What is the ML Wallet App?
The ML Wallet App is M Lhuillier’s official mobile application that allows users to send and receive money, buy eload, pay bills and shop online using a smartphone.
Where can I download the ML Wallet App?
What can I do with my ML Wallet App?
With the ML Wallet App, you can perform the following services:
Send Money
Send Money for FREE with ML Wallet’s Wallet to Wallet service! (starting February 2021)! You can also perform Kwarta Padala to anybody, anytime, anywhere.
Buy eLoad
Easily buy or send load to your friends and family with just a few taps on your smartphone!
Pay Bills
Quickly pay your bills to over 300 partners nationwide from a number of categories including Utilities, Insurance, Loans, and more!
Cash In
Cash into your own account for FREE by visiting the nearest M Lhuillier branch or Add Money to your bank account through ML Wallet’s bank partners!
Receive Money
No time to visit an M Lhuillier branch to get yourKwarta Padala? Receive up to PHP 50,000.00** per transaction through your ML Wallet. Simply type the required Receive Money details after logging in!
Cash Out
Withdraw up to PHP 40,000** per day from any of the 3,000 M Lhuillier branches nationwide. You may also transfer to your bank account through ML Wallet's bank partners!
Buy Items
Find the best prices and shop pre-loved jewelry, mobile phone accessories, and other pawnable items in the ML Shop!
How can I reach ML Customer Care?
Please contact the following Customer Care Hotlines:
Toll Free Number
1-800-105-723-252
Telephone Numbers
(032) 348-9400
(02) 8898-1888
Mobile Numbers
SMART +63 947-999-0337
+63 947-999-2721
+63 947-999-0522
GLOBE +63 917-871-2973
Email Address
customercare@mlhuillier.com
What is my transaction limit?