What is a good answer rate for a call center? (2024)

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This question is about call center statistics.

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Zippia Team

- Jun. 29, 2022

A good answer rate for a call center is answering around 80% of calls in under 20 seconds. However, the average time to answer' call center metric can vary depending on the industry.

What is a good answer rate for a call center? (1)

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What is a good answer rate for a call center? (2024)
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