Remote support for mobile devices is essential given the rise in their use. Zoho Assist is a cloud-based remote support software that helps technicians conduct remote sessions through their mobile applications to troubleshoot client devices. Phone-to-phone remote support promotes greater customer satisfaction by facilitating immediate assistance from any location.
TRY ZOHO ASSIST
How to start a session: Technician end
From an Android device
- Step 1:Download the Zoho Assist Remote Desktop application from the Google Play Store.
- Step 2:You can then easily create an account or log in using your Zoho Assist credentials.
- Step 3:Click START SESSION to launch a session instantly, or choose SCHEDULE to schedule a session at a time convenient to your customers.
- Step 4:Invite your customer to join the session via SMS or email.
From an iPhone device
- Step 1:Download the Zoho Assist Remote Desktop application from the App Store.
- Step 2:You can then easily create an account or log in using your Zoho Assist credentials.
- Step 3:Click START SESSION to launch a session instantly, or choose SCHEDULE to schedule a session at a time convenient to your customers.
- Step 4:Invite your customer to join the session via SMS or email.
How to join a session: Client end
From an Android device
- Step 1:Download the Zoho Assist Customer App from the Google Play Store.
- Step 2:Enter the session key shared by your technician.
- Step 3:Grant access to screen sharing by selecting ACCEPT.
- Step 4:You will be prompted to initiate screen sharing. Click START NOW to enable the technician to view your screen.
- Step 5:On the prompt, click ALLOW to give the technician access to your device. To authorize remote control, select ACTIVATE, which grants the technician Administrator privileges.
From an iPhone device
- Step 1:Download the Zoho Assist Customer App from the App Store.
- Step 2:Enter the session key shared by your technician.
- Step 3:Grant access to screen sharing by selecting ACCEPT.
- Step 4:You will be prompted to initiate screen sharing. Click START NOW to enable the technician to view your screen.
- Step 5:On the prompt, click ALLOW to give the technician access to your device. To authorize remote control, select ACTIVATE, which grants the technician Administrator privileges.
Zoho Assist:
Cross-platform remote desktop software
In addition to operating systems, Zoho Assist functions on mobile devices, like Android and iOS. This enables support agents to connect to, and fix issues on, remote devices, regardless of whether they are running Windows, Mac, Linux (including Raspberry Pi OS), or Chrome OS. With features such as instant chat, file transfer, and session recording, Zoho Assist is a valuable tool for IT support teams and technicians. Using Assist, technicians can provide quick and effective assistance to remote devices across platforms, ultimately enhancing productivity and user satisfaction.Learn more
Client and technician console
Technician toolbar
Technicians can use the toolbar in the native Zoho Assist Remote Desktop app to remotely control another phone and resolve customer issues. The following tools can help technicians provide a seamless support experience:
- Preferences: Control color quality, screenshots, mouse type, and settings
- Session: Invite technicians and view network statistics
- Chat
- Screenshot
- More: Transfer files, view session info, exit a session.
Client toolbar
Customers can utilize the various features available in the toolbar to easily communicate and collaborate with support agents. Using the toolbar, customers can:
- View technician information
- Pause or resume screen sharing
- End a session
- Chat
- Transfer files
System requirements
To conduct a remote support/unattended access session (technician end)
Android: Lollipop 5.0 and above iOS: Version 9.0 and above (compatible with iPhone, iPad, and iPod Touch)
To join a remote support/unattended access session (customer end)
Android: Lollipop 5.0 and above iOS: Version 11.0 and above
To set up an unattended access session (customer end)
Android: Lollipop 5.0 and above
Frequently Asked Questions
01. Why would I need to control another phone?
Remotely controlling a phone serves a variety of purposes, like giving technical assistance to remote devices, and accessing files and data. It offers convenience and accessibility, particularly when the phone is located in a different physical location. However, you must ensure you have the necessary permissions to control another phone.
02. How do I initiate a phone-to-phone remote support session?
To start a remote session, you must download and install our remote support app from a trusted source, such as the App Store or Play Store. After installation, the technician will provide you with a session key, which you must enter in the app to create a secure connection.
03. What can I do once I start my phone-to-phone remote session?
Once you have started your session, you can transfer files, instantly chat with your clients, perform diagnostic operations, record sessions, and a lot more. Learn more
04. How to control another phone from your phone?
To control another phone from your phone, install a trusted app, like Zoho Assist, on both of their devices. Then, start a session, identify the problem, and take troubleshooting action. Before accessing the device, ensure privacy measures are enabled and obtain permission.
05. How to remotely control android phone from another phone?
To access an Android phone remotely, install a remote support application, like Zoho Assist and its add-on (for remote control), then initiate a session. Once the user joins and grants access permission, you can remotely control and access their phone.
06. How do I remotely control one iPhone device with another?
Remotely controlling an iPhone is similar to controlling an Android phone. Install a remote control app, like Zoho Assist, initiate a session, and gain secure access. You cannot fully control an iPhone, but can view, chat, and transfer files.
07. What features are available during a Zoho Assist phone-to-phone remote assistance session?
Zoho Assist, an affordable, cloud-based remote support application, offers a variety of features, like multi-monitor navigation, session scheduling, customization and rebranding, and Wake-on-LAN.
08. Are Zoho Assist's mobile remote support sessions secure?
Yes. With 256-bit AES and SSL encryption, Zoho Assist ensures your data is end-to-end protected. Learn more
09. How can I control my phone camera from another phone?
To gain control over your phone's camera from another device, follow these steps:
Step 1 : Download and install the Zoho Assist: Technician App on the phone you want to control.
Step 2 : Install the Zoho Assist: Customer App on your phone.
Step 3 : Launch a remote session using the Technician app.
Step 4 : Grant the required permissions on your phone once prompted.
Now, you can remotely operate the camera functions of your phone from another device.
Provide instant remote support to mobile devices using Zoho Assist. Sign up for our 15-day free trial now.
TRY ZOHO ASSIST
