Online Check-In FAQs Answered | SmarterTravel (2024)

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The days of paper tickets and standing in line to check-in are (mostly) long gone, but many travelers still have questions about checking in online for their flight.

Here’s everything you need to know about online check-in.

What Is Online Check-In?

Online Check-In FAQs Answered | SmarterTravel (1)

Online check-in allows you to check in for your flight from anywhere in the world. Simply log-on to the airline’s website or app and input your name and booking confirmation number to start the online check-in process.

Note that if you booked your flight through a third-party site, like Expedia, you’ll likely have two numbers: a confirmation number from the booking site as well as a record locator code from the airline. You’ll need the record locator code to check-in on the airline’s website.

During the online check-in process you can choose a seat, add meals, opt for an upgrade, and more. After checking in, you’ll get the option to print your boarding pass, have it emailed to you, or save your ticket to your Apple Wallet. You can also opt to print your boarding pass at the airport at one of the kiosks and still skip waiting in the check-in line.

Should I Check In for My Flight Online?

Checking-in online allows you to check in for your flight earlier than if you waited until you got to the airport, which means there will be more seats available to choose from.

By checking-in early and reserving your seat, you’ll also have less of a chance of being involuntarily bumped from an oversold flight compared to someone checking-in at the last minute.

When Should I Check-In Online for My Flight?

Most airlines allow online check-in beginning 24 hours before the flight’s scheduled departure time. Some international airlines open check-in 48 hours before the flight, so always check with your airline.

Set a reminder in your phone to check-in as early as possible, so you can snag the best possible seat if you haven’t been able to reserve one ahead of time.

Online Check-In Windows for Popular Domestic and International Airlines

Below are the check-in windows for 32 popular domestic and international airlines.

*Online check-in windows may vary depending on the departure and arrival city. Always check your carrier’s website for specific rules before checking in.

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Domestic Airlines

AirlineOnline Check-In Opens (Time Before Departure)Online Check-In Closes (Time Before Departure)
Alaska Airlines24 hours1 hour
Allegiant24 hours45 minutes
American Airlines24 hours45 minutes
Delta24 hoursNot Stated
Frontier24 hours1 hour
Hawaiian Airlines24 hours45 minutes (for flights to/from mainland North America)
30 minutes (for flights between islands)
Jetblue24 hours40 minutes (domestic)
1 hours (international)
Southwest Airlines24 hours1 hour
Spirit Airlines24 hours1 hour
United Airlines24 hours1 hour

International Airlines

AirlineOnline Check-In Opens (Time Before Departure)Online Check-In Closes (Time Before Departure)
Aer Lingus48 hours (for flights within Europe)
24 hours (for flights to/from North America)
95 minutes (flights to/from North America)
For flights within Europe, closing times vary.
Aeroflot24 hours45 minutes
Air Canada24 hoursNot Stated
Air China8:00pm two days prior to departure (for flights within China)
36 hours (for international flights)
1 hour (domestic)

3 hours (international)

Air France30 hoursNot Stated
Air New Zealand24 hours30 minutes (domestic)
1 hour (international)
British Airways24 hours1 hour
2 hours (for flights to/from United States)
Cathay Pacific48 hours90 minutes
China Eastern48 hours
24 hours (flights to/from Canadian and US Airports)
9pm the day before (flights from Harbin Airport)
45 minutes (domestic)

1 hour (international)

China Southern2:00pm the day before1 hour
easyJet30 days2 hours
Emirate48 hours90 minutes
Ethiopian Airways2 days (domestic)
48 hours (international)
1 hour (domestic)
3 hours (international)
Etihad Airways48 hours1 hour
KLM30 hours
24 hours (flights to/from United States)
Not Stated
Lufthansa30 hoursNot Stated
Norwegian48 hours1 hour
Qantas24 hours30 minutes (domestic)
90 minutes (international)
Ryanair24 hours
60 days (with pre-reserved seat)
2 hours
Singapore Airlines48 hours1.5 hours
Turkish Airlines24 hours90 minutes
WestJet24 hours1 hour

Unsure whether to check a bag or travel carry-on only? Check out our handy guide to the carry-on and personal item size limits for each of the airlines listed above.

Why Can’t I Check-In Online?

Sometimes, you’ll be unable to check-in online. This typically happens on an international flight where the airline needs to verify your passport, visas, and other travel documents in person before allowing you to board. Other reasons for not being allowed to check-in online can include:

  • Being selected for secondary screening by TSA
  • Your ticket was issued by a codeshare partner airline and not the airline you’re traveling with
  • Traveling in a large group
  • Your flight is overbooked
  • There was an issue with your information or documents uploaded to the online check-in platform
  • You are traveling with pets or large and/or specialized luggage
  • You are traveling as an unaccompanied minor

If you are asked to check-in at the airport, remember to factor that into your schedule and arrive at the airport earlier to accommodate any issues that may arise.

What to Do After Online Check-In

Once you receive your electronic boarding pass, you can head straight to security if you’re traveling carry-on only. If you’re checking a bag, you’ll still need to stop by the ticketing area at the airport. Look for special “bag drop” lines that bypass longer check-in lines.

Some airlines offer fares, such as the Basic Fare on Porter Airlines, that allow customers to check-in online but will not issue them a digital boarding pass. Checked-in passengers will still have to visit a kiosk or the check-in desk at the airport to obtain a physical boarding pass. Make sure to read the fine print when traveling on a low fare or budget airline so you’re not in for any surprises at the airport.

Why Can’t I Choose My Seat During Online Check-In?

If you bought a basic economy ticket, you might not even be able to choose your seat at online check-in. You’ll either have to pay extra to choose a seat or ask the gate agent to reassign you to a better seat if possible when you arrive at the airport.

Why Didn’t I Get TSA PreCheck When Checking-In Online?

Make sure your TSA PreCheck number (your known traveler number) is saved in your profile with the airline before checking in. If it is, and you still didn’t get TSA PreCheck on your ticket, read our story here to find out why else you might not have gotten PreCheck and what you can do about it.

How Early Do I Need to Get to the Airport if I’ve Checked-in Online?

You don’t need to get to the airport three hours early if you’ve checked-in online and have your boarding pass, but you should still leave plenty of time to get through security.

If you still need to check-in a bag and you don’t have TSA PreCheck, you might want to get to the airport two hours early so that you have plenty of extra time in case of lengthy lines.

If you are not checking a bag, and you have TSA PreCheck, you could arrive as close to an hour before your boarding time. However, you may want to leave more time as a buffer if you’re traveling through a notoriously slow airport or during busy holiday periods.

Is Checking in Online for Your Flight Worth It?

Online check-in allows passengers to reserve their preferred seats and skip the line at the check-in desk. According to CheapOAir, there are some financial benefits to online check-in as well—passengers checking in online typically pay a lower bag check fee than those checking in at the airport.

In general, checking in online for your flight reduces your risk of being bumped, saves time at the airport, and reduces the number of documents you need to keep track of during your travels.

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Online Check-In FAQs Answered | SmarterTravel (2024)

FAQs

What are the disadvantages of online check in? ›

One disadvantage is certainly that many people have poor time management and arrive too late at the airport if they check in online. For some, this can lead to unwanted time pressure. On the other hand, those who still have to check in at the airport itself usually arrive early enough and are therefore over-punctual.

Do I need to go to the desk if I check in online? ›

I have checked in online and have no hold baggage, do I need to go to check-in? If you have checked in and have a printed or mobile boarding pass and are not checking in any hold luggage you can go straight to security and through to the departure lounge.

What happens when you check in online? ›

Your boarding pass is sent to your email after check-in. You can print it or use the mobile boarding barcode (QR code) by downloading it to your mobile phone.

What happens if online check in doesn't work? ›

So if you can't check in online, it may be a sign that you're being held back for a later flight. In some cases, a space can become available at the last minute, which is why you're then able to check in at the airport as if nothing's happened.

Is it better to check-in online or at the airport? ›

It's typically better to check in online, since you can do so much sooner than you would be able to in person at the airport. As mentioned above, it's especially important to check in early for a Southwest flight, since boarding order is determined by check-in order.

Is it better to check into a hotel online or in person? ›

With a completed check-in in hand, guests can bypass reception and go straight to their rooms to relax after their busy journey. Data from our current clients shows that online check-in can reduce check-in times by 70%. This reduces the number of people waiting in queues and limits close contacts in hotel lobbies.

Can I go straight to security if I have checked in online? ›

Once you receive your electronic boarding pass, you can head straight to security if you're traveling carry-on only. If you're checking a bag, you'll still need to stop by the ticketing area at the airport. Look for special “bag drop” lines that bypass longer check-in lines.

Do I have to print my boarding pass? ›

Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you or a paper boarding pass picked up from the check-in desk.

Is it better to check-in early or late for flight? ›

Check-in as early as possible

When you check-in for a flight, it just puts you in the best possible position for communications with the airline.

Do I have to print my boarding pass if I check-in online? ›

Nowadays, passengers have a choice: You can either load a mobile boarding pass onto your smartphone or opt for the traditional printed version. While the digital boarding pass is undoubtedly convenient, there are compelling reasons why printing a physical boarding pass can still be worthwhile.

What is the difference between online check-in and a boarding pass? ›

Online boarding pass will be delivered via email 24 hours prior to the departure flight. Online check-in is available for itineraries between 24 hours and 1 hour prior to your departure flight.

Why do airlines want you to check-in early? ›

A: If you check in late, there is a chance that the gate may already be closed and you might not be allowed to board the flight. It is always better to check in as early as possible to avoid any last-minute issues.

Why is online check-in better? ›

Saving time on the long airport check-in lines. Allowing you the option to choose your seats before even reaching the airport. The possibility of paying a lower fee checked baggage than you would if you paid in-person at the time of airport check-in.

Why can I check-in but not get a boarding pass? ›

I have checked in online, but can't see my boarding pass.

This could be because some airports do not accept mobile boarding passes, or it may be unavailable for a number of other reasons, technical or otherwise. If this is the case, please collect your boarding pass at the airport.

Do I need to print my boarding pass? ›

Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you or a paper boarding pass picked up from the check-in desk.

Should I turn on auto check-in? ›

✍| Advantages of an Automatic Check-in System for Air Passengers: Time-saving: Automatic check-in systems allow passengers to check-in quickly and easily, without the need for manual processing, which can save time and reduce waiting times at the airport.

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